g89com Privacy Policy: How We Handle Your information
Your account data stays under clear rules at g89com. This policy sets out exactly what we collect, why we collect it, and how you can review, correct or question any record tied to your account — whether you access us through GrabPay, Coins. ph, InstaPay, or any other supported channel where local law and eligible regions permit.
Account data transparency
GrabPay, Coins. ph, InstaPay context
Your right to review and correct
Philippines-eligible access only
POLICY POSTURE
What This Policy Covers and How It Applies
This Privacy Policy applies to every interaction you have with g89com through our website and account system, including account registration, login activity, wallet transactions processed via GrabPay, Coins. ph or InstaPay, and any support requests you send us. When you open an account, you share certain personal details — your name, contact information, and payment method identifiers — so we can operate your account correctly and keep your transaction records accurate. We collect only what is necessary for those purposes. We do not sell your personal information to third parties, and we do not use it for purposes beyond operating and improving your account experience on g89com. Data handling at g89com is governed by applicable Philippines data-protection law and is available only where local law and eligible regions permit. If you are accessing from a region where this service is not permitted, this policy still applies to any data collected during that session. Retention periods follow the requirements of applicable law; records are not kept longer than necessary. The current state of your account data is visible in your account dashboard after login.
GrabPay Transactions
Payment records from GrabPay sessions are retained as required by applicable financial regulations. You can review the transaction log in your account dashboard.
Coins. ph Wallet Activity
When you use Coins. ph to fund your account, we store the transaction reference and amount. No full wallet credentials are held on our side.
InstaPay Transfers
InstaPay transfer details are logged for account reconciliation. These records are accessible to you through the account history section after login.
Support Communications
Messages you send through our support channel are stored and linked to your account to allow consistent follow-up. You may request a copy at any time.
SCOPE AND LIMITS
Where This Policy Applies and What It Does Not Cover
Not every service connected to your account session falls under this policy. Understanding the boundaries helps you know which entity to contact when a question arises about your data. Below, we distinguish the four main areas clearly so you are not left guessing which policy governs a given situation.
Account Access and Login
Covered fully by this policy. All data collected during login, session activity, and account management — including device type and login timestamps — falls within the scope of our data obligations.
Wallet Transactions via GrabPay, Coins. ph, InstaPay
Partially covered. We hold transaction references and amounts on our side. The payment provider's own privacy terms govern any data held on their infrastructure.
Site Content and Game Catalogue
Game session data — such as rounds played and account balance changes — is recorded in your account history and covered here. Game studio data practices are independent of this policy.
Third-Party Links and Services
Any link from our site that takes you to an external service is outside the scope of this policy. We are not responsible for data practices on third-party sites, even where we have a content relationship.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have concrete steps available to you — these are not abstract entitlements but actual paths you can follow right now. Start in your account dashboard, where the current state of your profile data is displayed after login. From there, you can review the personal details on file and submit a correction request if anything is inaccurate. If you want to know what data we hold beyond what the dashboard shows, raise a data inquiry through our support channel and we will respond with the applicable records. Account closure requests follow a separate process; contact support directly and we will walk you through what data is removed and what must be retained under applicable Philippines law. We aim to respond to data requests within a reasonable time, though the exact period depends on the nature and complexity of your request.
Review Your Records
Log in and open your account dashboard. Your profile data, transaction history and payment method records are listed there. This is the starting point for any data review.
Correct Account Details
If a name, contact detail or payment reference is wrong, use the account settings page to submit a correction, or contact support with the specific field you need updated.
Raise a Data Question
Send your inquiry through our support channel with your registered account email. Reference the specific data type or record you are asking about so we can respond precisely.
Request Support on Closure
If you want to close your account and understand what data is deleted versus retained, contact support directly. We will explain the retention obligations that apply under local law.
REACH OUR TEAM
How to Contact Us About This Policy
For questions, corrections or data requests related to this Privacy Policy, reach out through any of the contact paths below. When you write in, include your registered account email address so we can locate your records without delay. All policy-related inquiries are handled by our support team, who can escalate data-access or correction requests to the appropriate internal team.
Live Chat Support
Open the live chat widget from any page on g89com while logged in. Reference your account email and specify that your question is about the Privacy Policy.
Email Inquiry
Send a written inquiry to our support email address, which is listed on the Contact Us page after login. Email is the preferred route for formal data-access or correction requests.
Account Help Centre
The Help Centre section of your account dashboard includes a dedicated Privacy and Data section where common requests — such as record review and detail correction — are documented step by step.
HOW WE HANDLE DATA
Our Approach to Data Handling and Account Security
We keep data handling specific, limited and auditable. Each category below describes an operational practice tied to how your account actually works — not a general statement about intentions. Where account security or retention periods are concerned, the rule is always the same: apply the minimum necessary for the purpose, and make the record visible to you wherever possible.
Cookie and Session Data
We use session cookies to maintain your login state and remember account preferences. Cookie settings are accessible from the site footer. You can adjust preferences at any time, though some account functions require session cookies to operate correctly.
Payment Data Handling
Transaction references from GrabPay, Coins. ph and InstaPay are stored against your account for reconciliation. Full payment credentials are never stored on g89com infrastructure — they remain with the payment provider.
Retention and Deletion
We keep your account data for as long as your account is active and for any additional period required by Philippines law after closure. When the retention period ends, records are deleted from our systems in line with our internal data schedule.
Policy Change Notification
When this Privacy Policy is updated, the revised version is published on this page with the date of change noted at the top. Continuing to use your account after a change takes effect means you have seen the updated terms.
COMMON POLICY QUESTIONS
Frequently Asked Questions About Your Privacy at g89com
These are the questions we hear most often from account holders about data, privacy and their rights under this policy. Each answer is specific to how g89com handles the situation described.
What personal data does g89com collect when I open an account?
We collect the details you provide during registration — name, contact information and any payment method identifiers you add, such as a GrabPay or Coins. ph reference. We also log login activity and session data to keep your account secure and your transaction history accurate.
Can I see all the data g89com holds on my account?
Your account dashboard shows your profile data, payment history and transaction references after login. If you need a fuller record beyond what the dashboard displays, submit a data-access request through our support channel with your registered account email.
How do I correct a mistake in my account details?
Open account settings while logged in and update the relevant field directly. For fields that are locked — such as a registered name or verified payment method — contact our support team with the specific correction and we will process it after identity confirmation.
Does g89com share my data with third parties?
We do not sell your personal data. Where sharing is necessary — for example, passing a transaction reference to GrabPay, Coins. ph or InstaPay to process a payment — it is limited to what that third party needs to complete the action. Each provider has its own privacy terms governing their side.
How long does g89com keep my account data after I close my account?
After account closure, we retain records for the period required under applicable Philippines law for financial and regulatory purposes. Once that retention period ends, the data is deleted. You can ask our support team for the specific retention period that applies to your account type.
Who do I contact if I have a complaint about how my data was handled?
Send your complaint through live chat or email support — both are listed on the Contact Us page after login. Include your account email and a description of the issue. We aim to acknowledge complaints and escalate them to the right internal team without unnecessary delay.
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