These legal terms set out how g89com operates its platform, what we expect from you as an account holder, and what you can expect from us — covering account access, wallet transactions via GrabPay, Coins. ph and InstaPay, and your rights under this policy. Access to g89com is subject to local law and is available only where permitted in your region.
Account holder rights
GrabPay · Coins. ph · InstaPay context
Jurisdiction-dependent access
Policy contact path
POLICY TERMS EXPLAINED
Understand Our Legal Position
G89com operates as a sports-and-casino platform built for account holders in supported regions of the Philippines. These terms govern how the platform functions, what data we collect during account registration and transactions, and how you can exercise your rights. Nothing in these terms creates a guarantee of access — availability depends entirely on your local law and whether your region is covered under the current eligible areas. When you use payment methods connected to your account — whether that is GrabPay, Coins. ph or InstaPay — each transaction is processed through the respective payment network's own terms in addition to ours. We do not control those networks' processing times or policies, but we do keep a record of every transaction initiated through your g89com account wallet, which you can view at any time after login. If any part of these terms conflicts with applicable local legislation in your eligible region, the local law takes precedence. We update our legal terms when our operational scope or applicable regulations change; the date of the most recent revision is shown at the bottom of this page. Continued use of your account after a revision constitutes acceptance of the updated terms.
GrabPay
Transactions via GrabPay are governed by GrabPay's own network terms in addition to g89com policy.
Coins. ph
Coins. ph wallet payments processed through your account are logged in your g89com transaction history.
InstaPay
InstaPay transfers follow BSP network rules; g89com records the initiating instruction from your account.
WHAT THIS COVERS
Scope of These Legal Terms
Not every part of your experience with g89com falls under this single policy document. Knowing what is and is not covered here helps you find the right path if you have a question or dispute.
Account Access
Login credentials, account registration, session management and account suspension decisions are all within the scope of these terms. If your access is restricted, this policy explains the grounds and the steps to raise a query with our support team.
Wallet Transactions
Deposits and withdrawals processed through your g89com account wallet — including those initiated via GrabPay, Coins. ph or InstaPay — fall under this policy for record-keeping and dispute purposes, alongside each payment network's own terms.
Platform Content
The games, odds, markets and promotional material published on g89com are part of the platform content covered here. Game content from studios available on this platform is subject to those studios' individual game rules displayed in-session.
Third-Party Services
External websites, payment processors and network operators linked to or integrated with g89com operate under their own terms. We are not legally responsible for those third-party policies, and this document does not override them.
YOUR ACCOUNT RIGHTS
Practical Rights Available to You
Under this policy, you hold several concrete rights as an account holder. You can review your complete transaction history directly inside your account dashboard after login — every deposit, withdrawal and wallet movement linked to your account is listed there. If any personal detail on your account — such as your registered name, contact number or linked e-wallet identifier — is incorrect, you can request a correction through the account settings page or by reaching our support team directly. You may also raise a policy question at any time using the contact paths listed in the section below. We treat every policy query as a formal request and will respond through the same channel you used to reach us. If you decide you no longer want an account with us, you can submit a closure request; we retain certain records as required by applicable law even after an account is closed, and we will inform you what we keep and for how long when you submit that request.
Review Records
Your full account and wallet history is available inside the dashboard after login. Each entry shows the transaction type, amount and timestamp.
Correct Account Details
Submit a correction request via account settings or through our support channel. We verify the change against the details provided at registration before updating.
Raise a Policy Question
Send your query through our live chat or email support path. We log every incoming policy question and respond through the channel you used.
Request Account Closure
Submit a closure request to our support team. We will confirm what data we retain under legal obligation and notify you of the timeline before processing the closure.
CONTACT POLICY SUPPORT
How to Reach Us About This Policy
If you have a question about these legal terms — whether it concerns your account data, a wallet transaction through GrabPay or InstaPay, or the scope of access in your region — use the contact paths below. We respond to policy-related queries through the same channel you open, and all written exchanges are logged against your account for reference.
Live Chat
The live chat window is accessible from any page after login. Use it for immediate policy clarifications or to flag an account access concern.
Email Support
Send a written policy query to our support email address shown on the contact page. Written requests are logged and treated as formal policy enquiries.
Account Help Centre
The help centre inside your account dashboard covers common policy questions, transaction record paths and steps to submit a correction or closure request.
HOW WE HANDLE YOUR DATA
Data Handling, Cookies and Account Security
We apply account-level security controls to protect the data you provide during registration and throughout your use of the platform. Cookies placed on your device during a session are used for session management and platform functionality; you can review and manage cookie preferences through your browser settings at any time.
Data Retention
We keep your account and transaction records for the period required under applicable law in your eligible region. After account closure, we notify you of what we retain and the expected retention period before finalising the closure.
Cookie Policy
Session cookies keep your account active while you browse; analytical cookies help us understand how the platform is used. You can adjust or withdraw cookie consent through your browser settings without affecting your account login.
Account Security
Your account credentials are stored using industry-standard encryption. If you notice an unrecognised login or any unexpected change to your wallet balance or linked payment method, contact our support team immediately through live chat.
Policy Change Contact
When we update these legal terms, we inform active account holders through their registered contact detail. To request a copy of the current policy or ask about a specific change, reach us via live chat or the support email on the contact page.
POLICY QUESTIONS ANSWERED
Frequently Asked Legal Questions
These are the questions we receive most often about our legal terms, account data and user rights. If your question is not answered here, reach us through live chat or the support email and we will respond formally.
Does Philippine law apply to my g89com account?
Access to g89com depends on local law and is available only where your region is eligible. If you are in a supported region of the Philippines, these legal terms apply to your account. We do not assert a specific licence authority here — eligibility is determined by local regulation.
Can I see all the data g89com holds on my account?
Yes. Your transaction history, wallet movements and account activity are visible inside your dashboard after login. For a formal request covering personal data held beyond the dashboard, contact our support team by email and we will respond within the timeframe required under applicable law.
How do I correct a wrong detail on my account?
Go to account settings and locate the profile section to submit a correction request for details like your contact number or registered name. If the change involves a linked payment method such as GrabPay or Coins. ph, our support team will guide you through the verification step required before updating.
What happens to my data if I close my account?
We retain certain records after account closure as required by applicable law in your eligible region. Before we process your closure request, we will notify you of exactly what we keep and the expected retention period. Submit a closure request through live chat or the support email.
Do GrabPay, Coins. ph and InstaPay transactions fall under g89com's legal terms?
Each payment transaction initiated from your g89com wallet falls under both this policy and the respective payment network's own terms. We log every initiating instruction on our side; the processing of funds through GrabPay, Coins. ph or InstaPay is governed by those networks independently.
How will I know if these legal terms change?
When we update these terms, we notify active account holders through their registered contact detail. The revision date at the bottom of this page reflects the most recent update. Continuing to use your account after a change is published constitutes acceptance of the revised terms.
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